Privacy Policy

We respect your privacy and are committed to protecting your personal data. This policy explains, in plain language, what we collect, why we collect it, and how we keep it safe — while also meeting our legal obligations under UK GDPR and the Data Protection Act 2018.

Who We Are

British Lifting & Electrical Ltd
Email: info@britishliftingelectrical.uk

We are the data controller, responsible for how your information is used.

What We Collect

• Contact details (name, email, phone)
• Business information (if you request a quote)
• Payment details (for invoices and transactions)
• Technical data (IP address, browser type, cookies for analytics)

Why We Collect It

We use your data to:

• Provide lifting and electrical services
• Send quotes, invoices, and contracts
• Respond to enquiries and customer support requests
• Improve our website and services
• Meet legal and tax requirements

Legal Basis

We process data because:

• It’s necessary to deliver the services you request (contractual necessity)
• We must comply with legal obligations (tax, accounting)
• We have a legitimate interest in running our business (operations, marketing)
• You’ve given consent (e.g., newsletters)

Sharing Your Data

We don’t sell your data. We only share it with trusted service providers (like IT hosting or payment processors) or regulators if required by law.

How Long We Keep It

• Customer records: up to 6 years (for tax/accounting)
• Marketing data: until you withdraw consent

Your Rights

You have the right to:

• Access your data
• Correct mistakes
• Ask us to delete it
• Restrict or object to processing
• Request a copy (data portability)

To exercise these rights, email: info@britishliftingelectrical.uk

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Security

We use technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Updates

We may update this policy. The latest version will always be available at britishliftingelectrical.uk/privacy